PRIVACY & COOKIES
PRIVACY POLICY
How long we keep your personal information
We will only keep your personal information for so long as it is necessary for the purpose for which is was collected and for us to fulfil our contractual and legal obligations. We maintain retention records of how long information containing personal data will be retained for.
At the end of the respective retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
Some examples of customer data retention periods:
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Orders - When you place an order, we may keep the personal data you give us for at least six years so we can comply with our legal and contractual obligations.
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Inactive accounts - If you’ve not used your account or interacted with us for more than three years, your account will be flagged as inactive will be closed and we will delete or anonymise the personal data associated with it.
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CCTV - CCTV images are automatically deleted after 30 days.
Your rights
You have certain rights to control your information and the manner in which we process it. This includes:
A right to request us to correct inaccurate information, or update incomplete information;
Please refer to Updating Your Details section below as to how to do this.
A right to withdraw your consent where you have given us your consent to process your data;
A right to object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process your information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object;
A right to object to us processing your information for direct marketing purposes, including profiling you for the purposes of direct marketing;
You can withdraw any consent that you have previously given to us or to change your preferences on any automatic benefits that we action – e.g. everyone is automatically eligible to receive our trade flyer in the post which is sent monthly and contains the forthcoming month’s promotions – however if you no longer wish to receive this information please see the ‘Updating Your Details’ section below on how to opt out. Please note that if you chose to withdraw your consent for personalisation, due to our system constrains, this will stop all marketing communications we send to you.
A right to ask that your information is erased (or restricted), provided we do not have any continuing lawful reason to continue to use and process your information;
A right to get access to your personal information
The Right to request that your information is transferred to another controller in a structured data file (in a commonly used and machine readable format)
To make such a request please write to, Customer Service Team, Susassi Group, unit 15, drayton manor drive, Stratford upon Avon, CV37 9RQ. If we choose not to action your request we will explain to you the reasons for our refusal. To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice, and, where applicable, further information to help us search for your personal information, where a specific request is received. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to make the request.
We will respond to your request within 1 month of us verifying your identity.
You can exercise the above rights and/or manage your information as detailed in the Updating Your Details section.
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.
For more general advice, you can refer to here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
COOKIES
What is a cookie?
A cookie is a small text file stored by your web browser on your computer or mobile device’s
hard drive. Some cookies are essential for our websites to work, for example to remember
what you have added to your basket while you browse the site. They are useful because they help us to provide you with relevant information, such as remembering what you have in your
wish list or basket when you return to our site. They also allow us to improve the way our
website works.
We also use cookies in some of our emails. They help us to understand a little bit about how
you interact with our emails, and are used to improve our future email communications.
If you have configured your computer to automatically display images, or if you have added
us to your email "address book" (or "safe senders" list), or if you have configured your
computer to have "weak" security, cookies might be set at the same time as you download,
open or read an email from us. If you would prefer for this not to happen, you should disable
the automatic displaying of images, or remove us from your address book or strengthen your
security settings.
Types of cookies
1) Session cookies are deleted after each 'session'. When you are browsing our website(s), it
will save information about your activity for the duration of your visit, but the cookie will be
deleted from your computer as soon as you close your browser. Without a session cookie,
each item you place in your shopping basket will disappear by the time you reach the
checkout.
2) Persistent cookies remember you for a set period of time unless you delete your cookies
within this period. On your first visit to our site, you will see the default version of the site.
When you return, the site may have changed, as persistent cookies remember items you have
viewed and whether you logged into or out of your account while on the site.
3) A web beacon is a tiny, invisible image placed within an email message that tells us
whether you have opened an email, how often you have opened it, how you interacted with
the email (such as the time you spent reading the email), which email software and web
browser you used, which device you used and your IP address. We also use web beacons to
help us display emails in the best format for your device.
4) Our emails contain a number of hyperlinks, each of which has a unique tag. When you
click on one of these links you will be automatically redirected to the server of our mailing
company which logs the click. From there you will be redirected to the relevant page on our
website. This process enables us to understand who has clicked through from an email to visit
our website. We use this information to tailor future messages to you.
Third party cookies - Google Analytics
We use Google Analytics to better understand how customers use our website, how they
navigate and how often they return to our site. We use this data to improve the usability of
our website. Google Analytics uses cookies to track on-site conversions. All this data is
anonymous. View Google’s Privacy Policy.
Third party cookies - Criteo
When browsing the www.Susassi-group.com website, cookies from other websites (known as
'third party cookies') will also be placed on your computer. These are used exclusively for the
purpose of placing Susassi group advertising on those sites in the future. This advertising
may be targeted at you based on the fact that you have visited the Salon Services website and
is personalised based on the products that you have viewed or with relevant
recommendations.
This advertising is managed by Criteo; you can find more details on their website - View
Criteo's Privacy Policy. If you see one of these adverts but would prefer to opt-out you can do
so using the 'i' icon on the top-right of the advert. Alternatively, if you prefer to opt-out now
from all Criteo personalised banners from all advertisers, an option is available from the link
above.
For all Wholesale Inquiries please email